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First Concepts Consultants

Advisors on Leadership. Leadership Development, Cultural Change, Strategy and Creative Problem Solving

A Better World

Timely musings about our society, our issues, our world by Don Shapiro President, First Concepts Consultants, Inc.

Don Shapiro founds The Leadership Initiative for the Restaurant Industry

A New Awareness and Research Initiative for the Restaurant Industry

The mission of The Leadership Initiative is to expand awareness about what leadership is and how it boost restaurant results, conduct new research to prove that raising manager leadership effectiveness increases sales and profits, and explore additional ways to develop leaders that will raise the consistency of unit performance chain wide.

What if a restaurant chain could increase its average sales per unit by 5% to 10% by boosting the leadership effectiveness of every manager chain wide?

Don Shapiro founded this Initiative to help raise the importance of leadership in the restaurant industry and help chains discover how boosting leadership effectiveness can increase measurable results. To …

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The Government Shutdown, Minority Rights and Negotiation: Where Do We Draw The Line?

How Far Should a Legislative Minority Be Allowed to Go to Stop an Act They Hate?
One of the co-authors of the book I helped write and edit, The Character-Based Leader,  made some very important points in response to my original article The Government Shutdown Is Really a Constitutional Crisis published on Wednesday, October 9th.  His points revolve around the role of the minority in the legislative process when they see legislation they consider bad and the request that the majority party negotiate with them.  What follows is my analysis of these critical democratic concepts and how they can be viewed in light of the current shutdown.

Two …

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Insights Into Success

Articles by Don Shapiro, President, First Concepts Consultants, Inc. on his observations about what affects organization success.

Build Trust to Boost Employee Retention and Customer Service

What are the leadership qualities that build trust?

When employees trust management, they enthusiastically deliver great customer service and stick around a lot longer. Trust is what drives higher …

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Seven Questions to Help You Build Trust as a Leader

New book from the Lead Change Group on character and leadership

With the release of the …

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Raise the Customer’s Perceptions of Value to Close More Sales

The More Sales People Know About What Affects Their Prospects Perceptions Of Value, The Better The Choices They Make To Close The Sale

Closing the sale comes down to the choices …

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Customer Value…The Ultimate Path To The Best Strategies, Products & Services

All strategies such as improving quality, enhancing service, lowering operating cost, changing distribution channels, altering the go to market approach, raising productivity through technology, discounting prices and so on depend …

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We Need People Who Can Lead Regardless Of Their Title

The success of any organization be it a business, non-profit, educational institution or government, depends on its people. All the fancy strategies, creations and technology mean absolutely nothing without people …

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Make The Value Visible: The Lawry’s Gong Story

Don Shapiro started his management career with Lawry’s Restaurants famous for Lawry’s The Prime Rib.  In his speeches and workshops, he shares a story …

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Helping organizations find & implement the best strategies to sustain long term growth & profits

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© 2014 Don Shapiro
Creative Commons LicenseAll articles & blogs on First Concepts Consultants website, Linkedin, Twitter and Facebook by Don Shapiro is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Permissions beyond the scope of this license may be available at www.firstconcepts.com.