First Concepts Consultants, Inc.

Advisors on Leadership Development, Customer Value, Customer Satisfaction, Sales Force Performance and Strategy based on Original Research

A Better World

Timely musings about our society, our issues, our world by Don Shapiro President, First Concepts Consultants, Inc.

Three Steps Toward Job Growth and Economic Recovery

How targeted tax credits for hiring the unemployed, lower prices to small businesses, and America demanding overseas jobs be brought back home can add 5 million jobs in 5 years

Is there anything the government and others can do that will set the economy and hiring on fire…and do it rather quickly? It will take the whole country working together to do that. If the public, large corporations and the government will all take the actions described in this article, America will be on its way. This plan is simply a management consultant’s pragmatic look at what can change business decisions. This starts by understanding what does and does not affect the choices small business make.

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The Assumptions That Tanked Our Economy

Contrary to all the campaign rhetoric from both parties, the government didn’t cause the recession and can’t do a whole lot to fix it. How a mass lapse in character and critical thinking by thousands of executives tanked our economy.

As the November election looms, we are faced with a nonstop barrage of commentary about the economy. Those trying to unseat an incumbent blast them because the economy has not been fixed or even blame them for the recession. Incumbents claim their programs prevented the economy from getting worse.

There is only one tiny problem with all this political rhetoric. They’re all wrong. This recession was not caused by anything done by the government in any …

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Insights Into Success

Articles by Don Shapiro, President, First Concepts Consultants, Inc. on his observations about what affects organization success.

Build Trust to Boost Employee Retention and Customer Service

What are the leadership qualities that build trust?

When employees trust management, they enthusiastically deliver great customer service and stick around a lot longer. Trust is what drives higher …

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When Your Character Leads The Charge, Everyone Owns The Goal

Seven Simple Questions to Help You Find Your Leadership Character

New book from the Lead Change Group …

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Speaker on Sales, Service, Leadership, Strategy and Choices

Don Shapiro Debuts New Speaking, Seminar and Training Brochure

First Concepts has released a new speaker brochure about the speeches, seminars and training delivered by it’s President and founder, Don Shapiro. …

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Make The Value Visible: The Lawry’s Gong Story

Don Shapiro started his management career with Lawry’s Restaurants famous for Lawry’s The Prime Rib.  In his speeches and workshops, he shares a story …

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We Need People Who Can Lead Regardless Of Their Title

The success of any organization be it a business, non-profit, educational institution or government, depends on its people. All the fancy strategies, creations and technology mean absolutely nothing without people …

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Customer Value…The Ultimate Path To The Best Strategies, Products & Services

All strategies such as improving quality, enhancing service, lowering operating cost, changing distribution channels, altering the go to market approach, raising productivity through technology, discounting prices and so on depend …

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Helping organizations find & implement the best strategies to sustain long term growth & profits

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© 2013 Don Shapiro
Creative Commons LicenseAll articles & blogs on First Concepts Consultants website, Linkedin, Twitter and Facebook by Don Shapiro is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Permissions beyond the scope of this license may be available at www.firstconcepts.com.