First Concepts Consultants, Inc.
Advisors on Leadership Development, Customer Value, Customer Satisfaction, Sales Force Performance and Strategy based on Original Research"Strategy"
Build Trust to Boost Employee Retention and Customer Service
What are the leadership qualities that build trust?
When employees trust management, they enthusiastically deliver great customer service and stick around a lot longer. Trust is what drives higher employee retention and retention drives business results. The longer employees stay and the more they trust management, the better they serve customers, deliver quality and work productively. It takes a Character-Based Leader to build that level of trust in employees. Happy EmployeesEmployee Retention Linked To Leadership, Trust and Business Performance
Trust is the new litmus test for effective leadership. Several empirical studies done during the last ten years support what my three decades of primary research shows. There is a clear causal ... Read MoreSpeaker on Sales, Service, Leadership, Strategy and Choices
Don Shapiro Debuts New Speaking, Seminar and Training Brochure
First Concepts has released a new speaker brochure about the speeches, seminars and training delivered by it's President and founder, Don Shapiro. This is a quick three minute read and also includes a 6 1/2 minute video excerpt Make The Value Visible: The Lawry's Gong Story. It offers a quick overview with photos about Don's programs that help salespeople close more sales, service people satisfy more customers and how leaders can transform into Character-Based Leaders to lead more effectively, retain their people longer and motivate them to produce better results.... Read MoreCustomer Value…The Ultimate Path To The Best Strategies, Products & Services
What customers will buy at a profitable price is the one thing that can consistently help companies make the best choices about strategies, products and services.
All strategies such as improving quality, enhancing service, lowering operating cost, changing distribution channels, altering the go to market approach, raising productivity through technology, discounting prices and so on depend on customer value. Why do strategies that are successful for some firms turn into abysmal failures for others? Why don’t some of the success principles espoused in countless books actually work all the time? Why does the opposite of these success practices yield good results sometimes? These supposed holy grails of success actually only work in certain situations and not others. What links them all together is customer value. Customer Value versus price The customer’s perceptions of ... Read MoreVideo: Hidden Customer Value, Pricing and Margins
Revenue Detective Don Shapiro of First Concepts Consultants talks about the increasing margin and price pressure many companies face today and the need to find more hidden value that could help close the sale at a profitable price. One of the best ways to increase sales is by raising the customer's perceptions of value by finding hidden value. View Don Shapiro's Speaker's Brochure with Video about Making The Value VisibleQuestions?
Schedule a phone conversation with Don Shapiro, President of First Concepts Consultants, Inc., to answer your questions and explore how a Revenue Investigation could help ... Read MoreStrategy Follows Structure, Structure Supports Strategy
Strategy and structure are married to each other. If you change one you have to change the other.
For too long, structure has been viewed as something separate from strategy. Revising structures are often seen as ways to improve efficiency, promote teamwork, create synergy or reduce cost. Yes, restructuring can do all that and more. What has been less obvious is that structure and strategy are dependent on each other. You can create the most efficient, team oriented, synergistic structure possible and still end up in the same place you are or worse. Strategy follows structure, structure supports strategy The Connection between Strategy and Structure Structure is not simply an organization chart. Structure is all the people, positions, procedures, processes, culture, technology and related elements that comprise ... Read More
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New book from the Lead Change Group
“Leadership is about who you are, not your position or power.” Don Shapiro, President of First Concepts Consultants is one of the books authors and editors. The book is from the non-profit Lead Change Group.
Buy The Character-Based Leader on Amazon
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© 2013 Don Shapiro
All articles & blogs on First Concepts Consultants website, Linkedin, Twitter and Facebook by Don Shapiro is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Permissions beyond the scope of this license may be available at www.firstconcepts.com.
All articles & blogs on First Concepts Consultants website, Linkedin, Twitter and Facebook by Don Shapiro is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Permissions beyond the scope of this license may be available at www.firstconcepts.com.