First Concepts Consultants, Inc.
Advisors on Leadership Development, Customer Value, Customer Satisfaction, Sales Force Performance and Strategy based on Original Research"Leadership"
Build Trust to Boost Employee Retention and Customer Service
What are the leadership qualities that build trust?
When employees trust management, they enthusiastically deliver great customer service and stick around a lot longer. Trust is what drives higher employee retention and retention drives business results. The longer employees stay and the more they trust management, the better they serve customers, deliver quality and work productively. It takes a Character-Based Leader to build that level of trust in employees. Happy EmployeesEmployee Retention Linked To Leadership, Trust and Business Performance
Trust is the new litmus test for effective leadership. Several empirical studies done during the last ten years support what my three decades of primary research shows. There is a clear causal ... Read MoreWhen Your Character Leads The Charge, Everyone Owns The Goal
Seven Simple Questions to Help You Find Your Leadership Character
New book from the Lead Change Group on character and leadership With the release of the Lead Change Group’s new book, “The Character Based-Leader,” there is a lot of talk about the role of character in leadership and what it really means. As one of the book’s authors and editors, I’ve spent a significant amount of time reflecting on the meaning of character while reading each of the 21 authors’ chapters. Clearly, defining character in a way everyone can agree on may be an elusive goal. Yet, when we talk about outcomes, everyone seems to be on ... Read MoreSpeaker on Sales, Service, Leadership, Strategy and Choices
Don Shapiro Debuts New Speaking, Seminar and Training Brochure
First Concepts has released a new speaker brochure about the speeches, seminars and training delivered by it's President and founder, Don Shapiro. This is a quick three minute read and also includes a 6 1/2 minute video excerpt Make The Value Visible: The Lawry's Gong Story. It offers a quick overview with photos about Don's programs that help salespeople close more sales, service people satisfy more customers and how leaders can transform into Character-Based Leaders to lead more effectively, retain their people longer and motivate them to produce better results.... Read MoreWe Need People Who Can Lead Regardless Of Their Title
Everyone needs to lead some of the time and those with the titles need to lead all of the time
The success of any organization be it a business, non-profit, educational institution or government, depends on its people. All the fancy strategies, creations and technology mean absolutely nothing without people to make it happen. In fact, people have to develop those strategies and make decisions about using them. People have to create the products and services offered. People have to decide the quality and service standards of the organization. People have to design and maintain the technology. That’s on top of the people who make the products, deliver the service and provide all the administrative support. People are the organization. Who leads the team? That’s why it’s all about people ... Read More
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Buy The New Book
New book from the Lead Change Group
“Leadership is about who you are, not your position or power.” Don Shapiro, President of First Concepts Consultants is one of the books authors and editors. The book is from the non-profit Lead Change Group.
Buy The Character-Based Leader on Amazon
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© 2013 Don Shapiro
All articles & blogs on First Concepts Consultants website, Linkedin, Twitter and Facebook by Don Shapiro is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Permissions beyond the scope of this license may be available at www.firstconcepts.com.
All articles & blogs on First Concepts Consultants website, Linkedin, Twitter and Facebook by Don Shapiro is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Permissions beyond the scope of this license may be available at www.firstconcepts.com.