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Why People Buy

Thirty Years of Sales Research Shows Why People Buy and How Salespeople Can Get More to Say Yes

The average experienced and trained salesperson could close more sales. They don't go as far as they could   in uncovering their prospects' needs, raising how high the prospect ranks the importance of benefits and boosting perceived value to the highest level possible. They do enough to be a good producer but lose some sales they could have closed had they done a little bit more. The reason these salespeople don't do more has nothing to do with sales techniques or process, both of which they are usually good at. They do not fully understand what is going on inside their prospects' minds and what ...
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Why Salespeople Fail To Close Sales

Salespeople Don't Know When They've Uncovered The Prospect's Needs

Today, salespeople have more methods, techniques, and training available to them than ever before. There are more account management systems and CRM software programs to support their efforts. Everything about the world of selling has become much more complicated. With all of this, it can be difficult for salespeople to keep their eye on the ball, which is the most critical element to make a sale. My thirty years of research into why people buy and the empirical research of others have all arrived at the same conclusion. People buy because they have serious, compelling ...
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Effective Selling White Paper: The ABC’s Of How People Buy

How 35 years of research about how people buy and figure out value can improve sales performance even for highly trained salespeople

This article shares discoveries to improve selling effectiveness based on 35 years of studying salespeople and buyers about how people think out a decision to buy and figure out value. These discoveries show new ways salespeople can influence a purchase decision and get prospects to accept their price that go beyond typical sales training and other practices. In fact, a recent win/loss interview survey revealed that 38% of prospects cited a salesperson’s failure to understand their needs as the number one reason a ...
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Three Steps Toward Job Growth and Economic Recovery

Is there anything the government and others can do that will set the economy and hiring on fire—and quickly? The government has almost no control over the economy, contrary to all the pronouncements by politicians running for office. There are many assumptions that tanked the economy, but the true explanations are elusive. But the path to economic recovery is out there—targeted business tax credits for hiring the unemployed, lower prices to small business, and Americans demanding an end to outsourcing could add 5 million jobs in five years.

Tax Credits, Small Businesses, Large Corporations, and Individuals

To really get the economy cooking, it will take the whole country and all ...
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How Do You Get Your Sales Force To Sell More In This Economy

Managing A Sales Force As An Integrated System:

Eleven Essential Steps To Turn Sales Training Into Long-Term Sales Increases

Right now sales executives are either getting ready to negotiate their sales budgets and goals for next year or they’ve already been set. Either way, you are now faced with the big question: how are you going to get your sales people to deliver those numbers in this economy and is there any way to actually beat those numbers? Further, is there a way to move past the quarterly quota push and wow top management, the board, and shareholders with an ever rising, sustainable increase in sales ...
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The Assumptions That Tanked Our Economy

Contrary to all the campaign rhetoric from both parties, the government didn't cause the recession and can't do a whole lot to fix it. How a mass lapse in critical thinking by thousands of executives tanked our economy.

As the November election looms, we are faced with a nonstop barrage of commentary about the economy. Of course, the economy is on the top of everyone’s mind so that has put it on the top of politician’s campaign messages. Those trying to unseat an incumbent blast them because the economy has not been fixed or even blame them for the recession. Incumbents claim their programs prevented the economy from getting worse. House Republican leader John Boehner called on President Obama to fire ...
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136 Quotes by Don Shapiro on 23 Different Topics

As a prolific writer and thinker, Don Shapiro has spent a lifetime creating memorable quotations. Here are 136 of his best quotes on a variety of business and personal topics. PERMISSIONS You have permission to copy and use any of these quotes for non-commercial purposes as long as you give full credit to Don Shapiro, President of First Concepts Consultants, Inc. along with a link to this website www.firstconcepts.com. If you want to use any of these quotes in a something that will be offered for sale such as a book, cd, video, t-shirt, website subscription or anything else, you must get permission from the ...
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The ABCs Of How People Buy Part I

Helps align salespeople completely with how prospects think out a decision to buy.

When the prospects way of thinking out a buying decision guides every step of what a salesperson does, the salesperson is always in the right place at the right time with the right tools. It appears that even the most advanced evidence based sales training available today still do not fully align salespeople so they always follow the way prospects think out a decision to buy. Even the best trained salespeople could further increase their sales by following a Roadmap of how prospects think out a decision to buy. What I discovered about selling in 1976 so I could pay my mortgage In 1976, I accepted my first position ...
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The ABCs Of How People Buy Part II

Explore how prospects arrive at the three major conclusions they make going from no interest to wanting to buy.

The ABC’s Of How People Buy defines three buying milestones a prospective customer will make as they move from not interested to wanting to buy. It is the customer’s buying process, not the salesperson’s selling process. This provides an easy to remember guidance system that keeps sales people focused on what is happening inside of their prospects. It gives salespeople specific goals to achieve that are based on the next conclusion the customer needs to make in thinking out their decision to buy. Everyone uses the ABC’s to make a decision to buy. You can find this thinking process in everything you’ve ever bought. Each ...
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Strategy Follows Structure, Structure Supports Strategy

Strategy and structure are married to each other. If you change one you have to change the other.

For too long, structure has been viewed as something separate from strategy. Revising structures are often seen as ways to improve efficiency, promote teamwork, create synergy or reduce cost. Yes, restructuring can do all that and more. What has been less obvious is that structure and strategy are dependent on each other. You can create the most efficient, team oriented, synergistic structure possible and still end up in the same place you are or worse. The Connection between Strategy and Structure Structure is not simply an organization chart. Structure is all the people, positions, procedures, processes, culture, technology and related elements that comprise the organization. It defines how all ...
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© 2012 Don Shapiro
Creative Commons LicenseAll articles & blogs on First Concepts Consultants website, Linkedin, Twitter and Facebook by Don Shapiro is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Permissions beyond the scope of this license may be available at www.firstconcepts.com.